FAQ

 

 

 Are there minimum order quantities?

There are no minimums on Flavour Concentrates. 

How will my order be shipped?

You have the option to select Canpar or UPS.  All products are calculated and weighed directly thru these carriers so pricing should be accurate.  

Need a Rush?  Not needed.  If the flavors are listed on the website, it should be in stock.  If you would like to check on flavors ordered in the past and not on our site, you're welcome to give us a call or send us an email.  Note: If after business hours, please leave a detailed message regarding your order and we will be in touch with you the next business day.  (800) 971-3015 or email to orders@oooflavours.ca

Our company ordered the wrong flavor, is there a return policy?

One-on-One Flavors, ULC, has a strict no return-no refund policy. Due to the nature of our business, these products cannot come back as an exchange or a return.  To explain on the nature, since these flavors are subjected to multiple variables on the consumers end, whether it be storage conditions, including but not limited to the temperature of the warehouse or home they are kept in, along with the types of containers the flavors are kept or stored in, we would not be able offer a refund or exchange of your product.  Flavors can also change depending on different types of materials in each flavor being used.  For this we cannot guarantee that each flavor will continue to be the same.  These flavors are Food Flavors that are Generally Recognized as Safe by the CFIA and used for Beverages, Baking and other Purposes.  If used for Vaping, use at your own risk and understand that because of other lists of variables in this industry, none that have been proven, we cannot offer refunds or exchanges on your Purchases.  You do have an option to try before you buy a large quantity.  Just order a 10ml sample for less than $5 and you'll be able to see exactly the flavor you plan on purchasing. If you accidentally ordered something you did not want, we do not offer refunds.  We appreciate your understanding and thank you for your business. 

Are the flavor variety packs 100% flavor extract or flavor concentrates?

For sample pack orders, all samples sent are 100% Flavor Concentrate. Depending on your application, you could create your normal mix by adding Propylene Glycol, Vegetable Glycerine or even water - and then adding a small percentage of our flavor concentrate to the mix. The suggested usage rates for most flavors are between 1% and 15%.  The taste will depend on your liking.  There's a good chance you'll need to sweeten your mixes as well since our flavors are not sweetened. Our flavors are highly concentrated so there may be an option for you to dilute the flavors with water or some other solvent.   

Are you able to provide to us a specification sheet on the Flavors?

Yes. Upon request, we'll send out a copy of the Specification Sheet regarding the flavor ordered.  Our Flavors are on the GRAS (Generally Recognized as Safe) list.   Since our Manufacture provides this info to us, we do plan on passing along the information but not in the near future.  Please keep an eye out for the section listed on our site as Certificate of Analysis.  

Are you able to ship your products out Internationally?

For all international orders, please visit our other page at www.oooflavors.com

Do you offer bulk discounts?

Yes we do. Click on the Wholesale link and you will be directed to the Wholesale Page for more information on orders.  Or you could contact us by phone or email us for a Wholesale Quote to orders@oooflavours.ca and we will provide a quote right away.

Where do your Flavors come from? 

Great question!  We have partnered up with a manufacturer and are essentially our own manufacturing plant.  We do not purchase our flavors from any Flavor Resellers.  

How long does it normally take for an order to be processed and shipped out? 

Although we do carry a good portion of our Flavors in Inventory, we do need to disclose to you that our flavor orders will ship out in 24-48 hours from you placing the order.  Any sooner would be a plus.  Overnight or Expedited orders, 2nd Day or 3 Day options, need to be placed before 10:00 am PST. in order to be considered for shipping the same day.  We cannot guarantee that the product will be shipped that same day. 

Orders placed on Friday after 10:00 am PST will be fulfilled but not picked up by USPS until the following Monday.  USPS picks up everyday at 12:00 noon.  

For UPS orders, orders placed after 2:00 pm PST will be fulfilled and not picked up by UPS until the following Monday.  UPS picks up everyday at 4:00 pm PST.

What about back orders, are there any?

All of our flavors are stored in our 7000 sq ft facility and are ready to ship when ordered.  We check our inventory periodically and make an effort to make sure that there are no back orders.  Orders generally ship within 24-48 hours of the order date.  Please call us with any questions pertaining to your shipment.

Where do you source your flavors? 

We only purchase them direct from the manufacturer. 

Will Call Orders

For orders that are selected as Will Call for Pick Up - Times for pick up are between 11:00 am PST and 4:00 pm PST, Monday - Thursday.  Orders placed before 10:00 am PST will be available to pick up after 1:00 pm PST the same day.  If a Will Call order is placed after 10:00 am, the order will be available to pick up the following day after 11:00 am PST.  

One Shot Flavor Concentrate Questions: 

 What is a One Shot Flavor?

These Flavors are pre mixed flavors that are only designed to be used on their own and mixed with a base of Propylene Glycol, Vegetable Glycerine and Nicotine (if desired) 

What are some of the Advantages associated with purchasing One Shot Flavor Concentrates?

The main thing here is not having to worry about if whether or not your E-Liquid is going to taste a certain way.  Far too often we've had our DIY Customers purchase our Flavor Concentrates with the hopes that they get exactly what the flavor states.  If the flavor is Green Apple Candy on the Flavor Concentrate side but you're only using this flavor for your mix, with our experience, our customers fall into a Standard Mixing Starting Point.  Most of which is based off of Forums and from Friends that have tried the flavor.  Unfortunately for many of us, we're not professionals and run into this issue more often than not.   

The Benefit ordering a One Shot Flavor Concentrate will make things much easier and get you to your finished product right away.  With the One Shot, when making this Green Apple Candy for instance, we have added all of the components needed to allow you to have a finished product you're happy with.  

Do you add any Sweeteners to your flavors?  If so, what types? 

Nope.  We do however have available Ethyl Maltol, Sucralose, and Stevia in a Liquid Form.  In some cases, VG (Vegetable Glycerin) would be a good enough sweetener to use.  

 

 

Call us if you have any questions. (800) 971-3015

Thanks in advance for your orders!